Return & Refund Policy

Last updated: August 28, 2026

At AuraGadgets, we want you to be happy with your purchase. If you’re not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in its original packaging, when applicable

• Include all accessories and components that came with the product

• Be accompanied by your order number or proof of purchase

Items that are used, damaged, or missing components may not qualify for a return.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your item:

• Arrives damaged

• Is defective or does not function properly

• Is significantly different from what you ordered

• Is missing parts or accessories

Please include your order number and clear photos or a video showing the issue. We’ll review the situation and, when appropriate, provide a replacement or refund.

How to Request a Return

To request a return, contact us at store+95172657399@shopifyemail.com with:

• Your order number

• The reason for the return

• Photos or videos, if applicable

If your return is approved, we’ll provide instructions on where and how to send the item.

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the product arrived damaged or defective, we may provide a return shipping solution or reimburse reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received an approved refund, first check your bank or credit card account.

If you still don’t see the refund after the expected processing period, please contact your payment provider. If you need further assistance, contact us at store+95172657399@shopifyemail.com.

Exchanges

We generally do not offer direct exchanges. If you need a different product or variant, you may return the original item in accordance with this policy and place a new order.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be stated on the applicable product page.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after an order has entered processing or fulfillment.

Contact Us

If you have questions about returns or refunds, please contact us at:

store+95172657399@shopifyemail.com

AuraGadgets